This page explains how to make a privacy request. It does not itself delete an account, generate an export, send an email, or complete fulfilment. We handle each request ourselves and aim to respond within 30 days.
Account deletion
Request deletion without sharing account details here.
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Sign in
Open Carbon Charge and sign in with the code sent to your resident email address.
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Open Support & privacy
Choose Support & privacy in the Carbon Charge app navigation.
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Choose your request
Choose Support, Correct my profile, Request my data, or Request account deletion.
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Confirm and track
For deletion, confirm the request. Carbon Charge records a reference and keeps the account active until authorised processing occurs.
Support and data
Support, profile corrections and data requests
The authenticated request panel in the Carbon Charge app also covers support, profile corrections and data requests.
Do not put passwords, card details or health information into a request. The panel records a request reference and its status; it does not automatically change account data or disclose a data export.
If you cannot sign in, contact Carbon Charge on 0468 403 129 and ask for resident access support. Do not send account credentials by SMS or email.
Information in this product
How Carbon Charge handles your information.
Resident account and outlet-assignment information is used to authenticate a resident and keep a bay allocation from being silently changed.
Charging session, operational and meter records are kept separately from billing records. The privacy policy has the full detail.
Contact
Get in touch
- Email: [email protected] · support@carboncharge.com.au
- Phone: 0468 403 129
- Business: Carbon Earthworks Pty Ltd (ABN 14 674 126 848) trading as Carbon Charge